Introduction
This is the privacy policy of Eslbase. In this policy, “we”, “our” and “us” refer to Eslbase.
This privacy policy sets out how, why and for how long we process information that we collect from our users (“you”), or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on.
We take the protection of your privacy and the security of your personal information seriously. We understand that you are entitled to know that your personal data will not be used for any purpose unintended by you.
We adhere to the requirements of data protection legislation in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU General Data Protection Regulation (GDPR).
The law requires us to inform you about your rights and our obligations regarding the processing and control of your personal data. You can learn more about your rights by visiting:
By using our website you acknowledge that you have read and agree to the terms and conditions of this privacy policy. If you do not agree to all of the terms of this privacy policy, your sole and exclusive remedy is to discontinue use of the website.
We are committed to digital accessibility. For further information, please see our Accessibility Statement.
How, why and for how long we process your personal data
Except as set out below, we do not share, sell or disclose to a third party any information collected through our website, unless disclosure is necessary to (1) conform to legal requirements, (2) enforce the Eslbase Terms of Use or protect our rights, or (3) protect your vital interests or the vital interests of another person.
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Usage data
When you browse our website, we process data about your use of the website. This may include your approximate geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your website visits.
This data is processed using Google Analytics and is collected in a way that does not directly identify you. The legal basis for processing this data is our legitimate interest in monitoring, analysing and improving our website and the services we provide.
We retain analytics data only for as long as necessary for statistical and website improvement purposes and in accordance with the retention settings configured within our analytics service.
You can prevent your data from being used by Google Analytics by installing the Google Analytics opt-out browser add-on.
When you register an account with us
When you register an account on our website we process your name and email address. We may use this data to:
- verify your identity for security purposes
- provide you with our services
- sell services to you
- communicate with you
We process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
When you make an enquiry through our contact form or by sending us an email
When you submit an enquiry, we process the information contained in your enquiry, including your name and email address. We believe that you would reasonably expect us to process this data for the purposes of responding to your enquiry, and so we process it on the basis that there is a legitimate interest to you and to us in doing so.
We process this data and any data in subsequent email communication between you and us for as long as is necessary to adequately deal with your enquiry and track our communications with you.
Spam protection (Google reCAPTCHA)
To protect our website from spam and abuse, we use Google reCAPTCHA. This service analyses behaviour such as IP address, browser characteristics and interaction patterns to determine whether a user is human.
The data collected is processed by Google on our behalf as a data processor in accordance with applicable data protection laws. The legal basis for this processing is our legitimate interest in protecting our website, preventing spam and ensuring the security of our services.
When you subscribe to job alerts
When you sign up to receive job alerts by email, we process your email address. We believe that you would reasonably expect us to process this data for the purposes of sending you the information you have requested, and so we process it on the basis that there is a legitimate interest to you and to us in doing so. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You can withdraw your consent at any time by instructing us by email at privacy@eslbase.com or by clicking the Unsubscribe link in the job alert you receive.
When you subscribe to newsletters or other marketing communications
When you sign up to receive a newsletter or other marketing communications, we ask for your consent to process your personal information. We process this information in order to send you the information you have subscribed to. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You can withdraw your consent at any time by instructing us by email at privacy@eslbase.com or by clicking the Unsubscribe link in the job alert or newsletter you receive.
Information provided by you on the understanding that it will be shared with a third party
Some information you submit through Eslbase is intended to be made publicly available, while other information, such as an application for a specific teaching position, is shared privately with the relevant employer or recruitment partner. The sections below explain how we handle each type of information.
Where you choose to publish information on our website, other people may read, copy or download it. Once information enters the public domain, we cannot control how unrelated third parties use it.
– When you apply for a teaching position through Eslbase
When you apply for a teaching position through Eslbase, we collect the information you provide, including your contact details and CV. Depending on the position, we may subsequently request additional information or documents, such as an introductory video, passport details, qualifications or other supporting documents.
We use this information to process your application, communicate with you and forward relevant information to the prospective employer or recruitment partner associated with the position. Our lawful basis for this processing is our legitimate interest in providing the recruitment service you have requested.
Where required, we also obtain your explicit consent to transfer your information to an employer or recruitment partner outside the UK. You can withdraw this consent for future transfers at any time by emailing privacy@eslbase.com. Withdrawing consent may mean your application cannot proceed.
We retain application information for as long as necessary to process your application, deal with follow-up enquiries and meet applicable legal obligations.
– When you post a job, TEFL course or language school advert
Your job adverts, TEFL course adverts or language school adverts do not include any personally-identifiable information unless you decide to include such information in your advert. We believe that in creating an advert, you would reasonably expect us to process the data in order for other people to use it. As a result, we process it on the basis that there is a legitimate interest to us in doing so, namely the proper administration of our website. We do not specifically use the information you provide except to allow it to be displayed or shared.
– When you submit a TEFL course review
When you submit a TEFL course review, we store your name, email address and location in addition to the content of your review. By checking the Consent checkbox on the Review form, you agree to your first name and location being published along with your review on the TEFL course provider’s page on our website. We process your last name and email address for the legitimate interest of verifying that the review is genuine, and so preventing fraud and damage to the reputation of Eslbase and/or the course provider being reviewed. Apart from this, we do not specifically use any of the information you provide except to allow it to be displayed or shared.
– When you submit a lesson plan or activity
When you submit a lesson plan or activity to our hub of Teaching Resources, we process the information you submit in the form. By checking the Consent checkbox on the form, you agree to the name you provide being published along with your lesson plan or activity on our website. We process your email address for the legitimate interest of verifying that your submission is your own work, if we should need to do so, to prevent damage to the reputation of Eslbase. Apart from this, we do not specifically use any of the information you provide except to allow it to be displayed or shared.
– When you post a comment on an article
When you post a comment on an article, we process the information you submit in the form. By checking the Consent checkbox on the comment form, you agree to the name you provide being published along with your comment on our website. We process your email address for the legitimate interest of preventing spam and therefore damage to the reputation of Eslbase. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. You can read the Gravatar service privacy policy here. After approval of your comment, your profile picture is visible to the public in the context of your comment. Apart from this, we do not specifically use any of the information you provide except to allow it to be displayed or shared.As well as being stored in our database, your name, email address, the content of your comment and your IP address may be processed on Automattic’s servers for the legitimate interest of preventing comment spam and therefore damage to the reputation of Eslbase. You can read Automattic’s privacy policy here.
We retain information you submit for publication on Eslbase for as long as it remains relevant to the purpose for which it was provided. You can request the removal of your TEFL course review or article comment at any time by emailing privacy@eslbase.com.
For other published information, you can request its removal or anonymisation by contacting us. We will handle these requests in accordance with applicable data protection law.
Information submitted privately as part of an application for a specific teaching position is retained as described in the recruitment applications section above.
When you make a payment for a product or service
Payment information is never taken by us either through our website or otherwise.
At the point of payment, you are transferred to
- a secure page on the website of either PayPal or Stripe, our payment service providers
- or to a secure page on our website which operates the Stripe payment gateway through a pop-up window
In all cases though, your payment is controlled by either Paypal or Stripe, not by us. You can find information about Paypal’s privacy policies and practices here, and about Stripe’s privacy policies and practices here.
Information we process because we have a legal obligation
We may process, including disclosing to third parties, any of your data identified in this policy, if we are under a duty to do so in order to comply with a legal obligation, or in order to protect your vital interests or the vital interests of another natural person. This may include your personal information.
Other information we may process
We may process any of your data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
Accessing, updating and removing your personal information
You can at any time request a copy of your personal data processed by us, or request to have it updated if it is incorrect. You can do both these things by sending an email to privacy@eslbase.com. After receiving your request, we will tell you when we expect to provide you with the information requested or correct the incorrect information.
If you wish to remove your personal information from our website, you can make a request by sending an email to privacy@eslbase.com. You can also remove your account data by signing into your account and clicking the “Delete account” link on your Account page.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Complaints regarding content on our website
We moderate user-generated content when necessary, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
In assessing complaints, we balance the rights of the individual raising the concern with the rights of the person who posted the content, taking into account applicable laws and our Terms of Use.
If we think your complaint is vexatious or without any basis, we may not correspond with you about it.
Processing of your data outside the United Kingdom
We use certain third-party service providers in the course of operating our website and delivering our services. Some of these providers may process personal data outside the United Kingdom or European Economic Area.
Where personal data is transferred from the United Kingdom to another country, we use an applicable legal transfer mechanism. Depending on the circumstances, this may include UK adequacy regulations, approved contractual safeguards or, where legally permitted, an applicable exception such as explicit, informed consent.
When you apply for a teaching position through Eslbase, we may transfer your application to an overseas employer or recruitment partner. This may include transfers to countries that are not covered by UK adequacy regulations. Where we rely on your explicit consent for such a transfer, we explain the destination, recipient or categories of recipient, purpose, information being transferred and potential data-protection risks before you agree. This may include additional documents that we request from you later in connection with the same application.
We currently use service providers including Automattic, which may process data in the United States. Where required, such transfers are protected by appropriate safeguards as described above.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
How you can complain
If you are not happy with our privacy policy or if have any complaint, you can tell us by sending an email to privacy@eslbase.com.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/.
Retention period for personal data
Except as otherwise mentioned in this privacy policy, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested
- to comply with other law, including for the period demanded by our tax authorities
- to support a claim or defence in court
Third party websites
We may include links to third party websites that are controlled and maintained by others. It is your responsibility to review the privacy and cookie policies of these sites. We are not responsible for the policies and practices of third party sites.
Affiliate links
Our website may contain affiliate links, which means that we may earn a commission if you make a purchase or take any action through those links. We only recommend products or services that we believe will provide value to our users. Please note that clicking on affiliate links does not result in any additional cost to you. Any personal information and data collected by the affiliate websites or third parties through these links is subject to their respective privacy policies, and we encourage you to review those policies before providing any personal information.
More information and review of this privacy policy
You can find more information about UK data protection legislation at the Information Commissioner’s website.
We may update this privacy policy from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website.
If you have any questions about this privacy policy please contact us by email at privacy@eslbase.com or through our contact form.