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|Aim||To present/practise common phrases used on the telephone.|
|Activity||Students match phrases/words.|
|Organisation||Pairs or groups|
|Preparation||Make anough copies of the activity for the number of students in your class.|
|What do I do?||
The line’s busy | The line’s engaged
I’ll put you through | I’ll connect you
Hold on | One moment
Go ahead | I’m ready
Could I have your name? | Who’s calling please?
Is that all? | Anything else?
A country or area number | A code
Can you wait? | Will you hold?
The reason I’m phoning is… | I’m calling to…